Cancellation Policy:

If you need to cancel a lesson then you must do this online. We do not take cancellations on the phone. We have a strict 48 hour cancellation policy. If you wish to cancel the lesson with less than 48 hours' notice from the lesson start time then you will not receive any credit on your account, nor will you receive a refund.

You will be required to confirm your cancellation on a pop up window, the pop up window will explain that due to less than the required notice period being given you will not be entitled to credit.

If you cancel with more than 48 hours' notice then the full amount paid for the lesson will be given as credit to your account. This credit can be used towards any future booking at Marros Riding Centre. In the event of severe weather conditions such as snow, we will reduce this to 24 hours’ notice period and there are no exceptions to this. It is your responsibility to manage your bookings and to cancel your lesson in time.

EC Pro Payment and Refund Policy

All bookings must be made in advance and paid for in full at the time of booking to secure the session. Payment may be made by credit or debit card. There is no charge for paying by credit or debit card.

Wow Design Solutions Limited trading as EC Pro is unable to issue refunds and will only issue customer account credit in accordance with the refund and cancellation policy of the yard, school or Livery using the EC Pro system.

Customers may be able to access a refund by contacting the yard, school or Livery directly and the Merchant of record for all transactions is Marros Riding Centre, and they shall be liable for all refunds and chargebacks. If you are not happy with the complaints procedure of your riding school/livery yard you can contact hello@ecpro.co.uk to take further action.